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Advanced Apprenticeships in Customer Service

Business, Administration and Law

Business, Administration and Law
Business, Administration and Law

What will you be working towards?

Alternative Title Customer Service
Code 17
Qualification Type Apprenticeship
Qualification Level Level 3
Course type Part Time


As an apprentice you will have a job and earn a wage whilst building up knowledge and skills within a business environment. These apprenticeships are a framework of qualifications made up of a Standard for Customer Service with an end point assessment. They also include Functional Skills (English and Maths).

Alternatively, you may be directed to study a framework of qualifications in Customer Service, Functional Skills, Employee Rights and Responsibilities and Personal Learning and Thinking Skills (PLTS).


  • Communicate effectively with customers
  • Resolve customer service problems
  • Deal with customers face-to-face
  • Develop personal performance through delivering customer service
  • Organise the delivery of reliable customer service.

How will it be delivered?

Formal training for all qualifications is delivered within the college. College attendance is required by day release during term time. Out of term time you will be at work on your allocated college day unless days off are changed or holidays are taken. Training at work may be formal or informal – as required during the working day.

Entry requirements

You must have achieved a Level 2 qualification in Business and have GCSE English and Maths at grade 4 or C or equivalent. You must also pass an initial assessment, secure work as an apprentice and have one satisfactory reference. 

Your next steps...

More advanced courses are available at the college for further progression.


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